Frequently Asked Questions

Need something cleared up? We've compiled a list to help you plan your dream vacation with ease.

Booking and Reservations

Yes, you can book for a group. During the booking process, you can select the number of people and specify any special requirements for your group.

Many bookings can be modified or canceled. Please refer to our booking policy for specific details about modifications, cancellations, and any associated fees.

To make a booking, simply follow these steps: Select your desired destination, date, and preferences. Browse available options and choose the one that suits you. Add it to your cart and proceed to checkout. Provide necessary details and payment information to confirm your booking.

Once your booking is confirmed, you will receive a confirmation email with all the relevant details, including booking reference, itinerary, and contact information.

Travel insurance is typically not included in the booking, but you can usually opt to add it during the booking process for added peace of mind.


Absolutely, we encourage customers to leave reviews and ratings after their experiences. Your feedback helps us improve and assists other travelers in making informed decisions.

We value your feedback! You can provide feedback by leaving a review after your experience or by contacting our customer support team directly.


We offer loyalty programs to our regular customers. You can earn points or discounts on future bookings. Check our website or contact support for more information.

To stay informed about our latest offers, deals, and promotions, you can subscribe to our newsletter and follow us on our social media channels.


Yes, your payment is secure. We use industry-standard encryption and secure payment gateways to ensure your personal and financial information is protected.


You will usually need to present a booking confirmation and a valid photo ID during check-in. Some accommodations might have specific requirements, so it's recommended to check your booking details.

If you have any special requests, such as dietary preferences or accessibility needs, please mention them during the booking process or contact our customer support to make arrangements.

Customer Support and Assistance

Yes, we provide customer support to assist you throughout your booking journey. You can reach us through the contact us for any inquiries or assistance you may need.

Our customer support is available in Ensligh, Japanese, Korean and Chinese ensuring that you can communicate comfortably and get the assistance you need.

Camp Matching Feature

Tell Us Your Preferences, We’ll Match You
with Your Ideal Camp

Discover Your Dream Camp That Best Matches Your Passion and Interests!

Share your preferences, and let SatoriCamp's intuitive matching feature connect you with like-minded travelers. We personalize your matches based on age, hobbies, goals, skills, and more.